Terms & Conditions

Dear Customer, we try our best from our end to provide you the best customer experience.

**The delivery of your order is subjected to availability of stock.

**Check and receive your product in front of the delivery man. If your product is damaged, defective, incorrect or has any mismatch in size or pricing issue at the time of delivery, please return it immediately to the delivery person.

For any assistance, you can call our customer service at 01718684009 (10.00am to 10.00pm except Govt. holidays) .

Ordering Policy

• Service is only available for articles (products) which are shown in stock on our website
• The delivery of your order is subjected to availability of stock.
• Currently, each order will be shipped only to a single destination address. If customers wish to ship products to different addresses, customers will need to place multiple separate orders.
• Orders that are paid for cannot be cancelled.
• For Order related queries, please kindly contact our Customer Service at 01718684009.(10.00am to 10.00pm except Govt. holidays).

Shipping Policy

We are committed to delivering your order accurately, in good condition, and on time. While we will endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or stock availability.

**Winika reserves the right not to ship/process any order with incomplete/partial customer details (Name, Adress, etc) to prevent potential fraudulent and fake orders.

Please note our shipping policy as follows:

• We make our best efforts to ship each item in your order within 3 to 5 working days inside Dhaka metropolitan city and 5 to 10 working days outside Dhaka.
• We ship on regular week days (Saturday to Thursday), excluding public holidays.
• Currently, each order will be shipped only to a single destination address. If customers wish to ship products to different addresses, customers will need to place multiple separate orders.
• While we endeavor to ship all items your order accurately, in good condition, and on time, your order may get canceled or delivery may get delayed due to product unavailability or courier issues.

Refund Policy

We don’t process refund for orders which are in “Shipped”. We only process refund for Cancel, Pending or Returned orders. If your order is shipped, you are requested to check with the 3rd Party Logistics Provider first to whom your consignment is provided.

If you pay via Bkash/Nagad and make a refund request, after crosschecking and processing from our end it may take 15-20 working days from the end of Bkash to disburse your refund.